Frequently Asked Questions
Everything you need to know about shopping for sun-safe fashion and accessories.
How do I know what size to order?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable, breathable fit in our sun-protective apparel.
What is the UPF rating on your clothing?
Most of our fashion and swim garments are rated UPF50+, which is the highest possible rating for fabric. This means they block out at least 98% of harmful UV radiation.
What are your shipping rates and delivery times?
We offer flat-rate standard shipping across Australia, with free delivery on orders over $100. Standard shipping typically takes 3-7 business days depending on your location.
Can I return an item if it doesn't fit?
Yes, we offer a 30-day return policy for most items in original condition with tags attached. Please note that for hygiene reasons, swimwear must have the protective seal intact.
Where do the proceeds from my purchase go?
100% of the profits from the Cancer Council Shop go directly toward funding cancer research, education programs, and support services for those affected by cancer.
How should I care for my sun-protective clothing?
To maintain the UPF integrity, we recommend rinsing swimwear in fresh water after use and machine washing apparel on a cold, gentle cycle. Avoid tumble drying and harsh detergents.